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RETURNS / EXCHANGES

RETURNS

If you are not totally satisfied with your purchase, please complete the contact form to advise us that you are returning items. Please return items within 14 days from the date of purchase with a copy of the tax invoice (you received via email) to:

Long Tall Venus
PO Box 2313
Mansfield, Qld, 4122

Returned items must be in new condition and not have been washed or worn and with all original tags/tickets still attached. Any items that have been been worn or damaged by you will not receive a refund or exchange and will be sent back to the customer.

Long Tall Venus will not accept any responsibility for the returned package until it has been received by us. We recommend sending your package back to us via a traceable form of postage (eg Registered Post or Courier) to ensure we receive your package at Long Tall Venus.

Once your items have been received at Long Tall Venus, we will inspect the items returned and once approval has been given we will refund the original purchase price using the original payment method, excluding the original postage costs (unless goods are faulty or not as ordered).

Unfortunately, postage on returned items are non-refundable.

Please note: If you originally paid for your order via Paypal, your money will be refunded back into your Paypal account. This may take up to 60 days as part of Paypal's Refund Policy.

Faulty items that are due to not following the correct care and washing label instructions for clothing will not be refunded or exchanged.


EXCHANGES

Please complete the contact form to exchange an item.

Please return items for exchange within 14 days from the date of purchase with a copy of the tax invoice your received via email to:

Long Tall Venus
PO Box 2313
Mansfield, Qld, 4122

Items sent back for exchange must be in new condition and not have been washed or worn and with all original tags/tickets still attached. Any items that have been been worn or damaged by you will not receive a refund or exchange and will be sent back to the customer.

Once we have received your items you wish to exchange at Long Tall Venus, we will match up your new order and process your exchange request asap. Long Tall Venus will not accept any responsibility for exchange packages until it has been received by Long Tall Venus. Again, it is recommended sending your package back to us via a traceable form of postage (eg Registered Post or Courier) to ensure we receive your package at Long Tall Venus.

We will email you once the exchanged items have been sent.

Faulty items that are due to not following the correct care and washing label instructions for clothing will not be refunded or exchanged.


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Long Tall Venus - Clothing for Tall Women